Complaints Policy

There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to themotordeals@gmail.com. Upon receipt, we will refer your complaint to the individual/department best equipped to respond to your complaint.

Your complaint will be thoroughly investigated, we will provide you with the outcome of such investigations as soon as possible (please allow 7-10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.

If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter.

You can contact them:
· By phone: 0800 023 4567
· By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
· By Email: complaint.info@financial-ombudsman.org.uk

Customer Reviews

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Ash was extremely helpful. From entering his garage till the end he was really professional and acommadating.... Read More

Lexi Salmon

Great range of used cars, lovely staff and very welcoming. No pressure sales at this dealership.... Read More

Preeti Ifah

Brilliant service and not pushy sales. We purchased a ford mondeo in great condition inside and out.... Read More

Anonymous

Amazing service from Ash. Highly recommended, really impressed with the set up of Motor Deals and the quality of the cars. Keep up the good work.... Read More

Janice car Smith

Recently bought my first car from The Motor Deals and couldn't be more satisfied. Car was spotless and the after sales support is top notch. Highly re... Read More

Bobo Dragomir

Friendly snd reliable dealership. Purchased a Vauxhall Corsa with an extended warranty of 12 months. Great selection of cars at The Motor Deals Limite... Read More

Danyal Den

Best used car sales. Car was exactly as advertised and presented very well.

Anonymous

We had a great experience buying our new car here. Ash assistedus really well, he was very very knowledgeable and intentive. He was not pushy at all.... Read More

Anonymous

Excellent experience from Motor Deals from the start to finish. They could not have been more helpful and accommodating. These guys are 84 miles from... Read More

Henry Shaw

Very approachable, made me feel welcome and answered all questions, even had a slight problem 3 days later with my vehicle that they sorted no questio... Read More